Privacy Policy



What is this privacy policy for?

Rifcare Homes Private Limited is committed to protecting your personal information, being transparent about what data we hold and giving you control over how we use it.

The purpose of this privacy policy is to give you a clear explanation about how Smart Homes use personal and behavioural information we collect from you when you use our websites and mobile sites such as smart-homes.co.uk - collectively called our "Digital Channels".

It is important for you to read this policy in full to understand what information we hold about you, how we may use it and how you can access, update and delete your personal information. By accessing and using our Digital Channels, you are agreeing, or have agreed to, be bound by the Website Terms and Privacy Policy, and you consent to Smart Homes holding, processing and transferring any personal information that you provide Smart Homes, as set out in this Privacy Policy.

If you don't have time to read the whole policy now, here are the main reasons we collect different types of information about our users:


What are Smart Homes’ privacy principles?

Smart Homes’ privacy principles, in respect of how it collects, uses and manages your personal information, are summarised as follows:

When we ask for data it's to give something back.

Registering for an account on our Digital Channels gives you access to a growing number of benefits, such as being able to save and compare properties that are of interest. Asking for your name means we know how to talk to you. Knowing your address and property status helps us to allocate the most appropriate member of our team to help you with your property needs and your contact details enables us to contact you regarding our services.

We are clear on what data we hold and what we do with it.

In collecting and using your personal information, we will be clear about what we are doing and make sure that you understand the way in which we are using it. Also, we won't sell your information to anyone.

You control the data we hold on you.

If requested, we will delete your personal information securely and swiftly and all the information we hold on your activity on our Digital Channels will be anonymised, so we won't know it's yours.
We will have in place appropriate security measures to protect your information from unauthorised access and will only work with third parties necessary to the completion of any services you requested from us.  

What information will Smart Homes collect about me?

Smart Homes may collect and hold the following information about you:

Information from our web servers' logs, such as IP addresses

This is used by us (Smart Homes referred to as ‘us’ and ‘our’) to analyse activity on all our Digital Channels. For example, this helps us to look at the number of visits to specific pages to evaluate if we have sufficient infrastructure to support and maintain a great experience for our visitors. We may also collect, store and use the following kinds of information: Information about your computer, your visits to and use of this website (including but not limiting to your IP address, browser type and version, operating system, referral source, length of visit, page views).

Information from social networking sites (such as Facebook and Twitter)

We collect information from social media activity, including likes, shares and tweets on our Digital Channels and about our content on social networking sites. Where you sign in to your account on Romans using social network credentials, such as a Facebook log-in, you grant permission to the social network to share your user details. Depending on the network this will include basic account information such as name, email address, property status and any other details you choose to share according to your Facebook account settings. We may from time to time, on different apps and services, request more than just basic account information from you. We will always be clear about this up front but you should also check what permissions we are asking for before you connect with these apps and services.

Transfers of Information Outside the European Economic Area

Your use of our Digital Channels may result in the transfer of personal information provided by you across national boundaries. By visiting our Digital Channels and communicating with Smart Homes electronically.

Personal information of others

Before you disclose to us the personal information of another person, you must obtain that person’s consent to both the disclosure and the processing of that personal information in accordance with the terms of this privacy policy.

How will we use this information?

Smart Homes will use the information we collect about you in the following ways:

Does Smart Homes’ privacy policy apply to third party websites or social networking sites?

This policy only applies to our use of your information via Smart Homes Digital Channels. Therefore, it does not apply to third party websites to which Smart Homes might provide links or on which Romans content is embedded. Smart Homes is not responsible for the privacy practice or content of such websites.
Equally, it is important to note that when you access Smart Homes Digital Channels via a social networking site, such as Facebook, that site may also collect and use your information. So, we would advise you to check the privacy policies for those social networking sites and applications to see how your information is being used. 

How can I manage cookies?

We provide more information about cookies and similar technologies used on our Digital Channels. This also tells you how to control and manage cookies in your browser and how to opt-out of certain types of cookies.

What about spam?

We will only send targeted messages that we feel are relevant and are of interest to you.
Marketing emails you have signed up to will also tell you how you can unsubscribe should you decide that you no longer wish to receive them.
Please note that active clients may receive important information about Smart Homes’ services that they have requested from us (such as changes to the Services themselves or other service administration matters). As an active user, this is not spam.

Will Smart Homes share my information with anyone else?

Smart Homes commits to keeping your personal information confidential and safe: